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BEST LEARNING & DEVELOPMENT PROJECT
Police Credit Union adopted our Salt® technology to build, deploy, maintain, and report on their Code of Ethics training
Police Credit Union wanted to differentiate training on policies in areas affecting business culture – ethics, drug and alcohol policy, and the like – from other more procedural policies. They also wanted a different look and feel – in particular, they wanted their training to not come across as “just a piece of paper.”
Over the years, the L&D team at Police Credit Union had formed the view that the standard way of disseminating polices – rolling them out annually as documents on an LMS – had become an inefficient way of managing the policies that applied to the lived environment of the workplace, such as the business’ Code of Ethics.
Police Credit Union is a long-standing, significant client of GRC Solutions, and in 2021, their L&D team approached us for assistance in developing a project to realise these goals. “GRC Solutions’ e-learning solutions are sexier.” (We take that to be metaphorical.)
Although they have been a subscriber of our own published e-learning projects, this time they were looking for a solution beyond an off-the-shelf e-learning product on ethics, or bespoke course development. Police Credit Union were looking for our support and expertise in developing a solution that would allow end-to-end management in-house of their own policy training development, distribution, and monitoring, with the scope for rapid – as quick as same-day – policy deployment, should the need arise.
GRC Solutions offered our Salt e-learning applications, comprising Salt Adaptive, a simple yet flexible content authoring application, with unparalleled deep data reporting capacities, and the Salt Compliance Learning Management System.
Police Credit Union adopted the solution with the intention of creating an initial course to promulgate the business’ Code of Ethics. The Code is an eight-page policy document, but the L&D team wanted to focus the training on the key concepts and provide real examples to empower staff to live the Code and to develop a powerful ethical culture across the business.
The Salt Adaptive application is simple to use and quick to learn, with additional enhanced features that can be mastered with limited training. GRC Solutions provided Police Credit Union with a number of virtual sessions. The L&D manager was impressed by the way our trainers used the sessions to co-create examples of training, so that the team was able to learn by doing. In the view of the L&D manager, her staff achieved mastery of the system within around two weeks.
“GRC Solutions were exceptional in supporting our learning.”
“If ever we strike challenges, we call the GRC Solutions support staff and they talk us through it.”
Using the application, Police Credit Union was able to create an e-learning solution for the Code of Ethics training that takes learners 15-20 minutes to complete. In writing the training, they focussed on the key features of the ethics policy and used illustrations and case scenarios to suggest ways of approaching decision-making in real life situations. The process of building the course involved the senior members of the Culture Team storyboarding the training and passing it to the design staff to publish. The storyboarding process was enhanced by their understanding of the flexibility and capacity of the Salt Adaptive application – in particular, the ability to quickly incorporate images, scenarios and in-module summative questions.
Using Salt, they were able to quickly apply scenarios and formative and summative assessments to illustrate key concepts and reinforce comprehension.
In June 2021, Police Credit Union rolled the training out to around 136 staff members at all levels of the business, from senior management to front-line staff.
The Police Credit Union L&D team reported that staff uptake of the training was excellent. “We got really good feedback.” The training, using Salt Adaptive’s features was “much more palatable and engaging.”
The most important result of the project was that the training “got discussed by staff across the whole business.”
That is precisely the result that is needed to positively transform and influence the culture of the business. Regulators around the world are currently focussing on culture as the driver of effective compliance, and where a training system engenders discussion, it is clear that culture is being enhanced.
In addition, the Police Credit Union L&D team were able to apply the Salt Compliance LMS reporting features to monitor learner engagement. Detailed analytics such as the amount of time learners individually or in general spend on a particular section of the training provides the L&D team with evidence as to whether learners are engaging with the material or simply ticking and flicking; or alternatively, whether certain parts of the training present challenges that may need to be addressed either by re-authoring of the material or by supplemental face-to-face training by line managers.
Learners also benefited from the customisable and graphically appealing user interface with the Salt Compliance LMS, which in 2021 received a ground-up redesign.
Into the future
The Police Credit Union reports that the Code of Ethics project was delivered within the required time and budget, thanks to the functionality of the Salt e-learning applications.
Consequently, they have moved ahead to create a similar training piece on the business’ drug and alcohol policy. This training was created over a short timeframe in order to be rolled out in advance of their annual staff awards event in late September. It, too, was well received, and it, too, engendered discussion among staff across the business.
The L&D team are now considering the application of more interactive and visually engaging features which are available when designers are sufficiently trained in the authoring tool. They also plan to continue using the Salt applications in delivering training on business-specific, culture-focussed policies.
It is not their intention to move e-learning design and publication in-house but rather to be able to take ownership of the rapid delivery of short, palatable and effective training on issues specific to their institution.